Case Studies
City of Glasgow College has successfully delivered training programmes to hundreds of businesses across Scotland and beyond each year. The college has provided the opportunity for companies to upskill workers and improve their business as a whole. It has offered companies and their employees lasting skills that will improve company performance and growth in a big way.
Skyscanner
Skyscanner turned to the College after identifying a need for supervisory and first-line management to develop coaching and mentoring skills. These enhanced skills would allow their teams to perform at a high level to continue to grow the business and help colleagues support one another across the business.
Nicole Smith, Senior Talent Executive at Skyscanner Glasgow, said:
“Our learners’ confidence and knowledge in coaching and mentoring has greatly increased, with the programme ranking a fantastic 5-star rating both on experience and satisfaction. Our staff have also shared the positive impact the programme has had for them, their teams and Skyscanner.
“Thanks to this success and the college’s approach to our partnership, we are keen to work with City of Glasgow College again to deliver this unique, accredited coaching programme at scale. This will ensure that the benefits of this development, funded by the FWDF, will continue to be felt at Skyscanner for the long term.”
The alternative assessment method allowed individuals to complete the training over six months. The content and approach was designed to satisfy the requirements of the awarding body, while at the same time contextualising the work to make it relevant to Skyscanner and the particular situations the staff were dealing with.
Lionel Yeo, Senior Commercial Manager, Skyscanner Singapore, who took part in the coaching and mentoring course, commented:
“The programme was a fantastic experience that provided a good blend of foundational theory as well as practical application opportunities. I especially appreciated that many of the techniques we learnt were backed up by empirical evidence. The longer timeline meant that I could weave in coaching opportunities in my day-to-day work, such as in my regular meetings or partner conversations.
Aurelie Genet, Senior Global Marketing Manager, Skyscanner London, added:
“I really enjoyed the programme. It was the right combination of theory and hands on exercise. It’s made me a lot more confident about my ability to coach and lead a team, validating my approach and giving me extra tools to unlock challenging situations with active listening and intelligent questioning.”
The breadth of specialist knowledge within City of Glasgow College allows lecturing staff to draw from extensive expertise in all subject areas, allowing training to be contextualised to meet the specific needs of the organisation and the staff to be trained
Constance Care
Constance Care, home and live-in care services provider, had a need for training in areas including HR Management, religious awareness, counselling, mental health awareness, brain injury awareness and palliative care.
Staff at the college met with the company’s training and quality manager to discuss skills gap requirements, and then created a bespoke programme of training for over 100 staff.
Jeanette Willsden, Constance Care’s Training and Quality Manager, said:
“We are proud to be working in partnership with City of Glasgow College. Improving and enhancing staff knowledge and skills is an ongoing goal at Constance Care. The guidance and support we have received from the college and their lecturers has better enabled us to improve staff development; upskilling, reducing turnover and inspiring motivation.”
Due to the unique requirements of Constance Care’s client base, and staffing structure, the college sought to deliver a flexible, tailored solution that would fit round availability and shift patterns and across the variety of locations where the company operates.
Douglas Thomson, Flexible Workforce Development Manager at City of Glasgow College, said:
“Working with Constance Care has been a valuable experience and, thanks to its success, we are looking forward to developing further training programmes with them and with their partner group, SCRT Homecare.
“It is extremely rewarding to have businesses return to us, which they do regularly, for follow-up workshops and further training requirements. It means we are continually adding to a portfolio of programmes specifically tailored for industry and business needs.”
Tennent Caledonian Breweries UK
Over the last three years City of Glasgow College has worked with Tennent Caledonian Breweries to provide an array of training programmes in management, leadership, and Microsoft Office tools. The college has worked with Tennent Caledonian to assess company needs and develop training to enhance their business further each year.
Catarina Velez, HR Advisor at Tennent Caledonian Breweries, said:
“City Of Glasgow College training options cover not only business skills, but also technical skills making it suitable for our business as we can train our employees in a variety aspects. Over the last three years the college support[ed] the applications of our FWDF to develop bespoke training on Microsoft Office tools. The outcome was outstanding as we were able to make our employees more comfortable with excel reports and presentation skills.
“Our Customer Contact Centre also benefited from the funded training provided by CoGC. Some of our colleagues never had the opportunity to go through customer service training due to their lack of availability, but CoGC was able to redesign their full training programme by matching [our] Contact Centre working hours, locations, and specific aspects that they were looking to develop.
“The feedback has been positive and some of our less experience team leaders/managers shared on their feedback forms that they feel more empowered to deal with any employee related challenge. It is a partnership that we are looking to keep in the future as so far we haven’t found training providers that matches 100% of our training needs.”
To enquire about your training needs please contact a member of our Business Development Team. Our team is ready to help you develop and grow your business.