Mode of Study

Full-time

Start Date

1st Sep 2025, 4 years

Location

City Campus

Applications from International Students Welcome

Overview

After a number of years, we are again delighted to be able to offer this one year (top-up programme) taught at City of Glasgow College and awarded by Edinburgh Napier University.  You will expand and deepen your knowledge of the principles of international hospitality management and apply these to practical situations with a critical view to a variety of establishments, preparing you for a career in the hospitality and tourism industries.

You'll specialise in hospitality business with the opportunity to study modules in tourism, food and drink and business. You'll learn practical skills in hotels and restaurants, as well as developing transferable skills in research, academic writing, communication and interpersonal relations, presentation and time management.

How to Apply

• Students should apply for this course via UCAS. 

Entry requirements

Minimum entry requirements

• HND Hospitality Management with Graded Unit 2 at B; OR
• HND Professional Cookery with Graded Unit 2 at B.

Additional selection requirements

Your UCAS application will be processed by the academic team at Edinburgh Napier University who will make selection and offers for the course.

ESOL entry requirements

Applicants whose first language is not English should have minimum SQA ESOL National 5 or equivalent for NC/NQ courses and ESOL Higher or equivalent for HNC/D courses.

What you study

Global Service Management

This module will provide you with the knowledge and skills necessary for service management. It will emphasise the characteristics of service and the implications for managing in this sector. Where appropriate, concepts and techniques will be drawn from HRM, marketing, and operations management, and their value will be emphasised. The concept of service will embrace both manufacturing and service organisations, public and private, large and small. You will learn that service management offers up unique challenges, not least of which is the management of people (employees and customers) in the provision of service quality and the evaluation of service performance.

Hospitality Supervision and Training Skills

The module covers five topic areas:

• Introduction to the roles and responsibilities of the supervisor.
• Managing yourself (time management, communication skills.
• Managing processes (planning and organisation, managing change).
• Managing people (leadership, motivation, team-working, managing conflict, discipline and grievance).
• Developing people (conducting appraisals, identifying development needs, coaching practical skills).

Hospitality Business Development

• Nature and characteristics of hospitality products, and their relationship with the consumer. 
• Consideration of consumer behaviour and demand patterns, in context of existing and predicted business provision.
• Issues entailed in effective market and product research, feasibility and evaluation.
• Requirements for creative and effective design and delivery in hospitality products, including integration of quality and service.
• Key role of distinctive and effective differentiation within hospitality industry.
• Common ownership and operating models.
• Best practice in planning, resourcing, operation and control of hospitality operations, including performance appraisal and evaluation, and benchmarking.
• Current issues and trends, and impacts of change, relating to hospitality business development.

Management of MICE Events

This module considers the demand for and supply of MICE facilities and services both domestically and internationally. It establishes the service needs of buyers within the various market sectors and examines how suppliers can meet these needs. Principles of event management are examined and used to identify appropriate management strategies for the successful planning, management and operation of MICE events.

Individual Project

Students identify an individual topic of interest for investigation and produce a report for the assessment.

After the course

Careers

Your qualification acts as a stepping stone to graduate management training schemes with major multinational hotel groups, or can be a route into junior management positions in a range of sectors.

This course offers excellent preparation for employment in:

• Food and beverage management.
• Accommodation services.
• Human resources management.
• Financial management.
• Sales and marketing.
• Tourism management.
• Retail management.

Continuing Study

On completion of Year 3, students can progress to Year 4 BA (Hons) at Edinburgh Napier University.

Teaching

How the course is taught

Assessment methods

Additional Information

Materials